Refund Policy

Therapy Without the Filter Counselling Service
Practitioner: Jemma Ham
Email: therapywithoutthefilter@gmail.com
Last updated: 1 September 2025

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Session Bookings & Payment

• Payment for counselling sessions is due in advance (unless otherwise agreed).

• Your booking is confirmed once payment has been received.

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Cancellations & Refunds

• More than 48 hours’ notice: You may cancel or reschedule a session with at least 48 hours’ notice. In this case, you can either transfer the payment to a future session or request a full refund.

• Less than 48 hours’ notice: If you cancel within 48 hours of the session, the full fee is payable and no refund will be given.

• Non-attendance: If you miss a session without notice, the session is charged in full.

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Therapist Cancellations

• If I (Jemma Ham) need to cancel a session, you will be offered a rescheduled appointment.

• If rescheduling is not possible, you will receive a full refund for the cancelled session.

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Packages or Block Bookings

• If you purchase a block of sessions in advance and later decide not to continue, unused sessions may be refunded at my discretion, provided notice is given.

• Refunds will not be issued for sessions already attended.

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Exceptional Circumstances

• I understand that emergencies and unforeseen circumstances can happen. In such cases, I may use discretion to waive or reduce cancellation fees.

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How to Cancel

To cancel or reschedule, please email: therapywithoutthefilter@gmail.com